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Why is customs charging me to deliver my package?

International Taxes and Duties

The “undisclosed postage charge” was tax and duty assessed by your government. There is a message presented to international customers during the checkout process that duties and taxes will be their responsibility.

If you should refuse to pay the tax and duty, the shipment will eventually be routed back to us, and when we receive it we can issue a refund.

Please know that our shop does not currently collect tax and duty for international shipments, and that the additional charge being requested from you is not postage.

Also, please know that if you place an order with us in the future, you should expect a charge from your government upon delivery.

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